FAQ

How can I return an item?

To return an item, please follow these steps: 1. Log in to your account. 2. Go to 'Order History'. 3. Select the item you wish to return. 4. Follow the instructions to complete the return process. If you have any issues, please contact our customer support.
Why do FAQs matter?

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
What are the delivery options available?

We offer several delivery options to suit your needs, including standard shipping, express shipping, and next-day delivery. You can select your preferred delivery option at checkout. For more details on delivery times and costs, please visit our Shipping Policy page.
What is an FAQ section?

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
How do I track my order?

You can track your order by logging into your account and visiting the 'Order History' section. Click on the order you want to track to see the latest updates. You will also receive email notifications with tracking information once your order has been shipped.
Where can I add my FAQs?

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.